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CLASS:PUBLIC
UID:MEC-5a8bd4652da99a01b9bca139384e4a9a@mausfamilyautouniversity.com
DTSTART;TZID=America/Halifax:20260218T120000
DURATION:PT1H
DTSTAMP:20241230T102750Z
RDATE;TZID=America/Halifax:20260218T120000,20260819T120000
CREATED:20241230
LAST-MODIFIED:20251211
PRIORITY:5
SEQUENCE:2
TRANSP:OPAQUE
SUMMARY:475 Overcoming Objections LEAD
DESCRIPTION:This course is required for BDC, SA Level 1, PA Level 1, PA Level 2 Certification. 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URL:https://mausfamilyautouniversity.com/events/475-overcoming-objections-lead/
CATEGORIES:All Courses,BDC Certification,Parts Associate Level 1,Parts Manager Certification,Service Advisor Level 1,Service Manager Certification
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