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104 Keys to Communication - Types
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105 Keys to Communication - Words
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106 Keys to Communication - My Words
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109 BDC Training – Appointments
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110 BDC Training – Follow Up
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111 BDC Training – Driving Business
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114 Parts Associate Keys to Communication
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115 Parts Associate Keys to Communication
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116 Parts Associate Keys to Communication
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120 Time Management Basics
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202 Factory Maintenance Schedule
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203 Advanced Driveway Sales - Additional Services
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204 Advanced Driveway Sales - Menus
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206 Multi-Point Inspection
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208 Technician Multi-Point Inspection
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209 Technician–Advisor–Parts Associate
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210 Technician – Advisor Video Multi-Point
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220 Tire Basics
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231 Defection Points
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245 Active Service Delivery
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305 Hospitality – Creating Ambassadors
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401 The Art of the Walk Around – Why?
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402 The Art of the Walk Around 2 – Key Steps
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403 The Art of the Walk Around 3 – My Dealership
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450 Fixed Ops Numbers for Service Advisors
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451 Fixed Ops Numbers for Service Advisors
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452 Fixed Ops Numbers for Service Advisors
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475 Overcoming Objections
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476 Customer Management – Pass / Fail
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